Account Check

Send Doggy Casino Your ID Before Your First Cashout

Your licence requires us to confirm who you are, and the review usually takes around 3 hours.

Start Verification Now

Curaçao licensedOperating under license OGL/2014/7102/015 since 2014, audited by BMM Testlabs, GLI and SIQ

Account Check

What Do You Need to Know About Verification?

Here is the whole check in six lines, so nothing about it surprises you later.

Who checks

Doggy Casino N.V.

Licence held

Gaming Control Board Curaçao, OGL/2014/7102/015

Review time

3 hours

Needed by

Before your first withdrawal

Questions go to

[email protected]

Youngest player

18+

Four Quick Steps

Four Moves Through the Check

Four short moves take you through the check without a second round of emails.

What Still Needs Sending?

Open the verification area from your account menu and note which of the three items is still missing.

Glare-Free ID Photo

Upload a clear photo ID, full name and dates readable, with all four edges inside the frame.

Middle Digits Hidden

Photograph both sides of the card you paid with, showing the first six and last four digits; cover the middle ones.

The Three-Hour Window

Leave the files with us; the check usually closes in about 3 hours, so wait for our email before sending the same papers again.

Cleared Before Cashout

Which Copies Clear the Check?

Fourteen years of licensed play has taught us that sharp copies clear the queue fastest.

Photo ID

ConfirmsYour name, face and date of birth

Copy must showFull face, all four corners, nothing cut off

Proof of address

ConfirmsWhere you live right now

Copy must showYour name, address and a date inside the last three months

Payment card image

ConfirmsThe card belongs to you

Copy must showBoth sides, first six and last four digits visible

When It Arrives

Know When We'll Ask

Doggy Casino keeps the timing predictable, so you always know what comes next.

A Fresh Payment Route

A card or wallet we haven't seen links your name to a fresh payment route, so we ask for the card image and photo ID.

Unlock Your First Cash-Out

Money leaving the account is where the license bites hardest, so the first cash-out pauses while we match your photo ID and address paper.

A Bigger Sum Than Usual?

A jump in your usual pattern is a flag for money laundering rules, so we ask for the source of those funds before the payment clears.

Young Face, Extra Check

The market sets the line at 18+, so an account that looks young gets a second look at the photo ID you uploaded.

Routine Question, Not an Accusation

Holding a license from the Gaming Control Board Curaçao means Doggy Casino must follow anti-money-laundering rules, and those rules include asking where deposited money comes from. Treat the request as routine bookkeeping rather than an accusation aimed at you.

Depending on your case, our team may ask for one or more of these:

Recent bank account statements
Payslips from your employer
A recent tax return
Proof of a property sale
Evidence of an inheritance

When Your File Is Flagged

Capture Every Corner. Edges chopped or text too soft to read leave our team unable to confirm the details, so the file comes straight back. Lay the card flat in daylight Fit all four corners in frame

An Out-of-Date Bill. A bill from months ago no longer proves where you live today, so a dated sheet is refused. Send the newest bill you hold Check your name and address show

Whole Page, No Trimming. Anything trimmed, filtered or stitched together looks altered, and altered paperwork cannot be accepted for an AML check. Send the untouched original photo Keep the full page in view

Fewer Back-and-Forths

Your Check Is Pending and You Have Questions

You will know exactly what to send, when to send it and what happens next.

I got married, so my name has changed. What now?+

Send the new photo ID, such as a passport or driver licence, together with a document that links the old name to the new one, like a marriage certificate. Our team updates the record once both match, and your waiting withdrawal is released.

What is a source of funds check and why is it on my account?+

It is a routine step our licence asks of us to keep laundering out of the casino. We may ask where money you deposit or withdraw comes from, which is not an accusation against you. Simple evidence such as a payslip or bank statement usually settles it.

How long does Doggy Casino take to verify my account?+

About 3 hours once every document reaches us in readable form. Photos with glare or cut-off corners start the clock again, so check yours before sending. The team works right through the clock, so late-night uploads are handled.

Will I have to send my documents in again at some point?+

Usually once is enough, and the record stays with the account. Fresh papers can be requested if an ID passes its expiry date or the details on file change. You would hear from us by e-mail before that becomes a problem.

One of my documents got refused. What should I do?+

Read the note attached to the refusal: it names the exact fault, whether that is a blurred edge or a page that is not a full view. Take the shot again in daylight with the whole document inside the frame. Reply to [email protected] if anything in the note is unclear.

When is the check actually due, and can it come sooner?+

It must be complete at the latest before your first withdrawal leaves. We may also ask at registration or at your first deposit to keep things moving. Clearing it early means the 25-minute payout window is not held up.