Everything players in Australia ask us most, settled in a few lines each.
trustHow long does a complaint take to resolve?+
When a reply leaves you unsatisfied, send the details to
[email protected] and our team reviews the case again. If the outcome still feels wrong, you may take it to the Gaming Control Board Curaçao, which licenses us. Give them the dates and messages so they can follow the trail.
trustWhen can I reach a person for help?+
Our help desk runs 24/7, so night shifts and weekends are covered by real people in AEST. Whether you play at 3am or on a Sunday afternoon, someone replies. Live chat answers in about 1 minute and phone in 2 minutes.
trustWhat happens when I ask for my data?+
When you ask for a copy of your personal data, email
[email protected] and we gather everything linked to your account. Requests to delete data are also handled there, though records we must keep under our Curaçao license stay on file. We reply once we have confirmed it is really you asking.
trustWhy is my account verification taking so long?+
Why does verification take a few hours? Because we check your photo ID, proof of address and payment card image carefully, which usually takes up to 3 hours. Send the three documents together and the wait is shorter. You hear back on your registered email address either way.
trustDo I need to give my password to support?+
Do I need to share my password with support? Never. To find your account we only need the email address you registered, and maybe the last four digits of your payment card. Anyone asking for your password is not us, so keep it private.
trustWhere can I check your gambling license?+
Where is this casino licensed? Doggy Casino N.V. holds license OGL/2014/7102/015 from the Gaming Control Board Curaçao, and has done since 2014. That regulator oversees how we handle games, payments and player complaints.
trustWhat happens if I write in another language?+
When you write in another language, support answers in English, German, French or Spanish. Pick whichever feels natural and the reply comes back the same way. Players in Australia most often use English, and that desk runs around the clock.